Refund Policy

Refund Policy

At the Egyptian Society of Accountants & Auditors (ESAA), we are committed to providing high-quality services that meet your needs and expectations. If you are dissatisfied with any of our services for any reason, we invite you to review our refund policy as outlined below to ensure a smooth and satisfactory refund process.

1. Submitting Refund Requests Timeframe: Refund requests must be submitted within 30 days of the original purchase date. Adhering to this timeframe is essential to ensure your request is processed efficiently.
2. Proof of Purchase: Each request must be accompanied by the purchase receipt or any other evidence proving the purchase, such as an order number or the purchase confirmation email. This enables us to verify the validity and date of the request.
3. Conditions for Accepting Refunds Service Status: The service to be refunded must be unused and in the same condition in which it was provided. For example, if the service relates to training materials, the materials must be unused or not have been accessed.
4. Full Use: Services that have been fully used, or whose intended benefit has already been obtained, cannot be refunded.
5. Refund Procedures Reviewing the Request: Once a refund request is received, our team will review it thoroughly. You will receive a notification by email or phone indicating the status of your request — whether accepted or rejected — within a period of 5 to 7 business days.
6. Processing the Refund: If the request is accepted, the refund will be processed and the amount paid will be returned to the original payment method. Please note that the refund may take several additional business days depending on the policies of your bank or financial service provider.
7. Refund Exceptions Non-Refundable Services: Some services may not be eligible for a refund, such as services rendered immediately or those involving digital materials that have already been downloaded, as such services are considered consumed once accessed.
8. Training Courses: Course fees may be refunded only if the refund request is submitted before the course actually begins. After the course has started, the fees will not be refundable.
9. Contact and Frequently Asked Questions Contact Us: If you have any questions or need further assistance regarding the refund policy, please do not hesitate to contact us by email at info@esaa.org.eg. Our customer service team is ready to provide support and answer any questions you may have.
10. Additional Information: You may also find answers to some frequently asked questions about the refund policy on our website, where we provide detailed explanations of how to submit requests and what to expect during the refund process.

We are committed to ensuring your complete satisfaction with our services, and we always strive to improve your experience with us. Thank you for your trust in the Egyptian Society of Accountants & Auditors, and we look forward to serving you continuously.